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ii9999 collects only the account and transaction data we need to run your sessions, process your bKash, Nagad or Rocket wallet activity, and keep your account accessible across devices. Access to our platform and the protections described here depend on your local law and eligible region.
This policy describes how we gather, store and use information when you access ii9999 through a browser or mobile device. The data we hold falls into three categories: identity information you provide when you open an account, transaction records tied to your bKash, Nagad or Rocket wallet activity, and technical signals your device sends during a session — browser type, screen size, connection method and approximate region. We do not sell your personal data to third parties. We do not share your wallet details or payment history with advertisers. Where we rely on payment processors to route your bKash or Nagad transfers, those processors receive only the minimum data required to complete the transaction, and they operate under their own published privacy terms. We retain account and transaction records for as long as your account remains active and for a period after closure as required by the applicable rules of the jurisdiction you access us from. If you are in Bangladesh, your rights under applicable local law apply. We cannot confirm the exact retention window because it depends on your eligible region and local legal requirements. What we can confirm is that your record is not kept beyond the minimum needed for account continuity and dispute resolution.
This policy governs data we control directly — the information you submit, the sessions we log and the payment records we hold. It does not extend to services outside our platform. Understanding the boundary helps you know which questions to bring to us and which to raise with a third-party provider directly.
Login credentials, session history and account settings are fully within scope. We store and manage these directly. If you want to review or correct this data, the process starts with your account page or our support contact route.
Records of your bKash, Nagad and Rocket transfers that pass through our platform are within scope. The wallet providers themselves — bKash, Nagad, Rocket — hold their own records under their own policies, which we do not control.
Pages, game lobbies and content you browse on ii9999 are within scope for session logging. Game studios such as Spadegaming, PG Soft or Habanero operate their own software; we log that you accessed the lobby, not the studio's internal mechanics.
Links that take you away from ii9999 — to a payment app, a verification service or an external site — fall outside this policy the moment you leave. We recommend reading the privacy terms of any third-party service before submitting data to them.
You have real, practical options when it comes to the data we hold on your account. Start by opening your account settings page — transaction records, personal details and linked wallet identifiers are visible there. If something looks wrong, you can submit a correction request through our support contact. We will check the record against what was submitted at registration and update anything that is inaccurate. If you want to know exactly what data we hold on you, send a request through the support route listed in this policy. We will respond with the categories of data we store and, where local law and your eligible region require it, a copy of the specific fields. You also have the right to ask us to close your account and delete the data we are not legally required to retain — the process for that starts with the same support contact. We cannot act faster than the timeline set by your applicable local rules, but we will keep you informed at each step.
Open your account page to see the personal details, wallet identifiers and transaction history we hold. The fields shown there reflect the current state of your record on our system.
If a name, contact detail or linked wallet identifier is recorded incorrectly, submit a correction request via support. We verify against the original submission before making any change.
Any question about what we hold, why we hold it or how long we keep it can be sent to our support contact. We will give you a factual answer based on the policy terms that apply to your eligible region.
You may ask us to close your account and delete non-essential records. The timeline depends on applicable local rules and any open transaction disputes on the account at the time of the request.
If you have a question about your data or want to exercise any of the rights described in this policy, use one of the contact routes below. We respond through the channel you open the request on. Do not share payment credentials or full wallet numbers in any support message.
Open the chat widget on any page of ii9999 to reach the support team. Use this for quick questions about what data we hold or to start a correction request.
Send a written request to the email address published on the site's contact page. Include your registered account identifier so we can locate your record without asking for sensitive details.
The help section inside your account area lists step-by-step options for common data requests, including how to download a transaction summary or submit a formal correction.
We apply consistent, documented practices to protect the information you share with us. Cookie usage, session logging, account security and data retention all follow the same core principle: collect what is needed, protect it while we hold it, and remove it when retention is no longer required.
We use cookies to keep your session active across pages and to remember your account state on mobile. You can manage cookie preferences through your browser settings. We do not use cookies to build advertising profiles or share browsing data with third parties.
Access to your account requires the credentials you set at registration. We do not store plain-text passwords. If your registered contact detail changes — including the mobile number linked to your bKash or Nagad wallet — update it through account settings and follow the verification steps shown there.
We keep your account record active while your account is open. After closure, we retain only what applicable local rules in your eligible region require us to keep. Transaction records related to bKash, Nagad or Rocket activity follow the same retention schedule as other financial data on the account.
When this policy changes in a way that affects your rights, we publish the updated version at this address and note the revision date at the top of the page. Continued use of your account after a policy update means you have seen the revised terms. If you disagree with a change, contact us before the effective date.
These are the questions we receive most often about how your data is handled. If your question is not covered here, use the live chat or email route listed in the support section above.
We collect the contact details and identity information you enter during registration, plus the wallet identifier you link for bKash, Nagad or Rocket transactions. We also log the device type and browser you use to access the platform, but we do not collect data you do not submit directly.
No. We receive only the transaction confirmation data needed to credit or debit your account — an amount, a reference and a status signal from the payment processor. Your wallet balance, full account history and PIN remain with bKash or Nagad under their own privacy terms.
Send a deletion request through the email or live chat support route. Include your registered account identifier. We will confirm what can be deleted immediately and what must be retained under the rules that apply to your eligible region. The timeline depends on applicable local law and any open account activity.
No personal account data is passed to game studios. Studios receive only the session token needed to load a game in your browser. They do not receive your name, contact details or payment history. This applies to all studios whose content appears in the lobby.
Cookies on mobile keep your session active between pages and remember your login state so you do not have to re-enter credentials each time. We do not use cookies to serve targeted advertising. You can clear or block cookies in your mobile browser settings, but some account features may not work correctly without them.
Contact us immediately through live chat or the email address on the site contact page. Give us your account identifier and a brief description of the concern. We will review the relevant records and respond with our findings. Your access to the account is not affected while the review is open.